Thank you for shopping with us! While we aim to ensure your complete satisfaction with each of our products, we understand returns may be necessary at times.
Refunds for items returned within 30 days of ordering will be credited in the full amount excluding shipping charges and in the same form as the original payment type, as long as the following conditions are met, otherwise Committed USA reserves the right to charge a 15% restocking fee:
- Returns must be within 30 days of purchase and include all original items
- Items and packaging must be received in new condition
- Return authorization number must be clearly marked on the shipping box
- Return must include copy of the original invoice or sales receipt
If the product to be sent back has been opened, Committed USA will still accept returns for which 75% or more of the product is unused. The customer will be responsible for all costs associated with shipping the product back to Committed USA.
If a refund is deemed necessary, we will manually refund the transaction for the appropriate amount for the returned items. Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list.
To receive an Authorization Number for Returns, contact us first at firstname.lastname@example.org.